by Rajesh Soundararajan https://in.linkedin.com/in/rajeshsound
When it comes to selling, the words we choose can significantly affect the outcome. While some words or phrases may seem harmless, they can be interpreted negatively by potential customers and ultimately hurt the sale. Here are seven phrases that should immediately be replaced in your sales conversations:
- Replace Policy with the Process
- Replace Cheap with Great Value
- Replace Pitch with Presentation
- Replace the Contract with the Agreement
- Replace Fee with Investment
- Replace ‘Let me tell you with ‘Let me share with you.”
- Replace ‘our product is incredible’ with our ‘other customers realised these benefits.’
Here I explain why?
- Replace policy with process: Instead of referring to a “policy” in your sales conversations, you should use the word “process” instead. While “policy” can make people feel like they’re being constrained, “process” suggests that there’s an orderly and organised way to get to the desired outcome.
- Replace cheap with great value: You should never refer to your product or service as “cheap” in a sales conversation. Instead, focus on the value it brings to the customer. Describe it as “a great value” or “an excellent investment”.
- Replace pitch with presentation: It’s important to avoid using the word “pitch” in a sales conversation. A “pitch” suggests that you’re trying to pressure the customer into buying, but a “presentation”, on the other hand, implies that the customer will be given a chance to ask questions and provide feedback.
- Replace Contract with Agreement – Contract has a negative connotation and can create a sense of rigidity that could turn potential customers away. On the other hand, Agreement has a more positive connotation and suggests that both parties are willing to work together to create a mutually beneficial situation.
- Replace Fee with Investment – Fee has a negative connotation and suggests that the customer is just paying for something without any return. On the other hand, Investment indicates that the customer is investing in something that will yield a return in the future.
- Replace “Let me tell you” with “Let me share with you” – The phrase “Let me tell you” can come across as overly authoritative and can make potential customers feel like they are being lectured. Replacing it with “Let me share with you” shows that you are cooperative and willing to work together to find the best solution.
- Replace “our product is awesome” with “other customers realised these benefits” – Touting your own product as excellent can quickly be perceived as boastful and can come off as self-serving. Instead, focus on how other customers have benefited from your product and how it has improved their lives.
The above article outlined seven phrases that should be avoided in sales conversations to ensure a successful outcome.